INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
- How do I place an order?
- Answer: Placing an order with us is very easy! Simply browse through our collection, add the items you want to your shopping cart and proceed to checkout. Follow the instructions to enter your shipping information and payment details and you’re ready to go. If you encounter any problems, feel free to contact our customer support team for assistance.
- What payment methods do you accept?
- Answer: We accept various payment methods to make your shopping experience convenient. We currently support major credit cards, bank transfer and PayPal. All transactions are encrypted and secure.
- How can I track my order?
- Answer: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the relevant courier’s website to monitor the status and location of your shipment. If you have any concerns about your order, our customer support team will be happy to help.
- What is your returns policy?
- Answer: We want you to be happy with your purchase. If for any reason you are not satisfied with your order, you may return items within 14 days of receipt in accordance with our returns policy. Detailed instructions on how to initiate a return and the terms and conditions can be found on our “Returns Policy” page at the bottom.
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